The call centre built to collect what is owed
VoiceMatrix runs your entire recovery operation on a FreeSWITCH core: predictive dialing, debtor screen-pops on every connect, Promise-to-Pay dispositions, live lender API sync and M-Pesa STK Push collected mid-conversation.
34.2%
Avg recovery rate lift
8.4M
Dials handled monthly
71%
PTP kept rate
<40ms
FreeSWITCH media latency
One tenant per collector
Isolated data, branding, SIP trunks, roles and reporting for every debt collection agency on the platform.
M-Pesa Daraja built in
Trigger an STK Push while the debtor is still on the line, reconcile the C2B callback against the loan instantly.
FreeSWITCH on your Debian 12
The telephony engine installs alongside the platform — BYOT SIP trunks, DIDs, IVR, queues and recordings you own.
Debt recovery workflow
From lender upload to money received
Import portfolios from Tala, Branch, Zenka or any lender by CSV or REST API. Every dial pops the debtor's full 360 view — outstanding balance, DPD bucket, previous promises and payment history.
- Click-to-call any debtor, screen-pop opens before the first ring
- Multi-level dispositions: Promise to Pay, Call Back, Dispute, Partial Payment
- PTP kept / broken tracking with automated callback scheduling
- STK Push sent, confirmed and reconciled without leaving the call
- Webhooks push every disposition and payment back to the lender core
Live screen pop
Achieng Otieno · Tala TL-88213
Outstanding
KES 18,450
Days past due
34 · bucket 31-60
Last promise
KES 6,000 · 18 Aug
Risk score
42 / low-mid
Everything included
A complete omnichannel contact centre
Voice, WhatsApp, SMS and RCS on one stack — with the supervision, routing and analytics depth of a carrier-grade platform.
Telephony Core
FreeSWITCH engine deployed on your Debian 12 server, tuned for high-volume recovery dialing.
Dialers & Routing
Blend inbound and outbound with dialers that only hand agents live, right-party conversations.
Agent Experience
A WebRTC agent portal with a movable dialer and instant debtor CRM popup on every connect.
Supervision & Quality
Barge, whisper and monitor any conversation live, with sentiment flags before things escalate.
Debt Recovery Suite
Purpose-built for collections on behalf of digital lenders — portfolios, PTPs and payments in one flow.
Payments & Integrations
M-Pesa Daraja STK Push mid-call, plus REST APIs and webhooks into every lender core system.
Deployed on your Debian 12 server
A single installer provisions FreeSWITCH, the media stack, the tenant database and the VoiceMatrix console. Your recordings, your trunks, your data residency.